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Certificate in Case Management

This program provides you with the knowledge and skills relevant to the provision of case management services in a variety of health care settings. It is designed for you if you are employed in the field of case management and are in the process of obtaining certification in case management.

Program Description

The required courses prepare you to sit for certification examinations. In this program you may matriculate into the Social and Health Services program if you wish to apply these courses toward the Bachelor of General Studies.


Program Objectives

  • Develop an overview of the case management process.
  • Identify methods to coordinate services to meet client needs.
  • Explain the financial aspects of case management.
  • Identify the social determinants of case management.
  • Apply case management principles to clinical situations.
  • Integrate data management and analysis skills for case management.


HCA 413 Moral and Ethical Issues in Health Care
SHS 328 Crisis Intervention
SHS 457 Seminar in Case Management
HCA 459 Seminar in Managed Care
SHS 238 Introduction to Biostatistics
PLS 250 Workers’ Compensation
Course Descriptions

HCA 413 – Moral and Ethical Issues in Health Care
Introduces students, currently employed (or intending to be employed) in the health care field, to the moral/ethical issues and dilemmas facing the healthcare industry/employee(s) today and into the future. A sampling of selected topics that will be discussed and researched include: informed consent, euthanasia, rationing of health care services, advance directives, biomedical research, heroic measures, the uninsured and underinsured. (3 credits) Spring, Summer

SHS 328 – Crisis Intervention Provides
a theoretical framework for the understanding of crises and emergencies in mental health and health care practice; intended for students who will be practicing in health/mental health/law enforcement, or will be acting as administrators in these human service agencies. A variety of crisis experiences is examined, including developmental and transitional crisis. Related strategies for intervention, legal guidelines, and treatment are examined. A basic approach to clinical assessment is presented, and then applied to various types of crises, including family violence and abuse, lifethreatening illness, and suicidality. (3 credits) Fall, Summer

SHS 238 – Introduction to Biostatistics
Presents the principles of biostatistics, including the research process, frequency measures, tests of significance, correlation, linear and multiple regression analysis. Students will be able to understand basic statistical procedures and will be able to critically analyze social and health services empirical literature. (3 credits) Fall

PLS 250 – Workers’ Compensation
Examines the historical development, social theory, and operation of workers’ compensation statutes, including compensability of injuries caused by accidents arising out of and in the course of employment, benefits payable, categories of risks, limitation of common-law rights and procedures. (3 credits) Alternate Fall

SHS 457 – Seminar in Case Management
Adhering to requirements for certification for Certified Case Managers (CCM), focuses on the role of case managers in assessment, planning, coordination, monitoring and evaluation. Particular emphasis is placed on benefit systems, cost benefit analysis, legal and ethical issues pertaining to confidentiality, and legislation which impacts case management approaches. (3 credits) Fall

HCA 459 – Seminar in Managed Care
Investigates the evolution of managed care in the United States health care system, particularly focusing on efficiency and effectiveness in this approach to contemporary medical and mental health care practice. Students will be required to critically examine issues of cost containment, quality management, and the political context of current debates regarding the future of managed care in social and health services. (3 credits) Spring


  • Develop culturally relevant case managers who understand the needs of clients and the communities they serve
  • Strengthen the field of competent case managers with a foundational knowledge in data analysis, community resource development and integrated healthcare implementation.
  • Provide case managers with critical administrative and operational skills to deliver high quality support services in the field of public health, social services and other relevant case management fields.